Contact us
Ask about a plan for your firm, a custom plan, your data or anything else. We aim to reply within one working day. Need help with a conversion? Go to Support.
Before you write to us
Quick answers about replies, privacy and plans for firms.
How quickly will you reply?
We aim to reply within one working day, and every message is read and answered by someone on our team. If your question is about a conversion, an upload, your account or billing, the support form sends it straight to the people who can fix it.
Should I send my bank statement?
No. Please don't paste or attach a statement in any message. Tell us the bank's name, how many pages the statement has and what went wrong. That's usually enough for us to find the cause, and your financial details stay with you.
Can I get a plan for my firm?
Yes. The Team plan is for 2 to 5 people: each user adds 1,800 pages a month to a pool the team shares, with everything in Pro. For more people or pages, choose "A plan for my firm or a custom plan" in the form and tell us your team size and monthly page count. We'll reply with a custom plan.
How do I ask for my data to be deleted or exported?
Choose "Privacy or data request" in the form and include the email on your account. We answer privacy requests within 30 days, as GDPR requires. Your statements aren't part of this, because we delete them about an hour after upload and never keep a copy.